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Success story | Supporting the adoption of new ways of working on the shop floor to increase reactivity

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AECCEC3E-63AD-46DF-A7EF-CCAD81723B14@1x

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Contact

Marie Decroix

Partner / France

Toulouse

Supporting the adoption of new ways of working on the shop floor to increase reactivity

 

CHALLENGE

An aircraft manufacturer launched a major transformation project to improve its operational performance both for lead time reduction and customer satisfaction.

Due to significant impacts on shop floor practices, addressing change management was key to:

  • Manage high numbers of people and locations impacted
  • Address the entire management line
  • Engage the shop floor employees and consider their specific support needs

 

SOLUTIONS

We designed and deployed a change management approach based on four major pillars:

  • Detailed change management plan built on stakeholder’s mapping and impact analysis
  • Robust governance to coordinate change levers
  • Shop floor ambassador network implementation to coordinate change actions and avoid scattered solicitations
  • Change and communication tools deployment, adapted to shop floor employees such as training packs, videos, visual thinking, etc.

 

KEY DELIVERABLES

  • Stakeholders mapping and impact analysis
  • Change management plan including governance and roapmap
  • Training & communication materials adapted to each population

 

CUSTOMER BENEFITS

  • 400+ people impacted on various locations, with various job types
  • 10+ change management initiatives

 

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