Success story | Supporting the adoption of new ways of working on the shop floor to increase reactivity

Supporting the adoption of new ways of working on the shop floor to increase reactivity

CHALLENGE

An aircraft manufacturer launched a major transformation project to improve its operational performance both for lead time reduction and customer satisfaction.

Due to significant impacts on shop floor practices, addressing change management was key to:

• Manage high numbers of people and locations impacted
• Address the entire management line
• Engage the shop floor employees and consider their specific support needs

SOLUTIONS

We designed and deployed a change management approach based on four major pillars:

• Detailed change management plan built on stakeholder’s mapping and impact analysis
• Robust governance to coordinate change levers
• Shop floor ambassador network implementation to coordinate change actions and avoid scattered solicitations
• Change and communication tools deployment, adapted to shop floor employees such as training packs, videos, visual thinking, etc.

KEY DELIVERABLES

• Stakeholders mapping and impact analysis
• Change management plan including governance and roapmap
• Training & communication materials adapted to each population

CUSTOMER BENEFITS

• 400+ people impacted on various locations, with various job types
• 10+ change management initiatives

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