Success story | MedTech fit for the future Achieving growth potential

mEDTECH FIT FOR THE FUTURE ACHIEVING GROWTH POTENTIAL

CHALLENGE

Our client, a leading company in the MedTech industry, forecasted a growth potential in Service for the European market of 35% in 10 years.

At the same time, the company’s Service network was operating at maximum capacity. With an opportunistically grown structure and processes, they were challenged by the increased customer demands in lead time and cost.

SOLUTION

• We supported our client in developing a strategy enabling to grow the business by +35% and to increase operational excellence.
• Together, we analyzed the growth potential per country, technology, and service.
• We defined the future service network represented by a reduced number of Service hubs and a new allocation plan. For the Service hubs, we determined capabilities and sized teams, equipment, and space to cover the yearly increasing customer orders.
• We re-defined the supply chain and processes to improve the customer experience and increase the overall efficiency.

KEY DELIVERABLES

• Service footprint optimized with re-defined Service hubs
• Defined Service hubs i.e. defined capabilities and operational capacity
• Roadmap to execute, e.g. re-shaped footprint, structure and ramp-up capacity to grow

CUSTOMER BENEFITS

• +35% Revenue growth forecasted within the next 10 years
• +15% Overall process efficiency
• -30% Shorter cycles times for customers

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