Process optimization

With the increasing uncertainty and volatility of the business environment, robust processes are an essential asset. Optimized processes enable companies to structure internal activities to adapt to a volatile demand. It improves competitivity and capacity to deliver complex products and services and result in a greater ability to leverage available data to drive process and performance management.

Building strong processes involves analyzing the existing ones, identifying bottlenecks, inefficiencies, and redundancies, and redesigning them to streamline operations and enhance the overall performance of the organization.

CYLAD’s expertise help companies stabilize and optimize their processes to:

Improve quality: better products or services (e.g., limited production issues, reduced defect rate)
Increase customer satisfaction: better service to the customers (e.g., faster response times, more accurate orders, improved communication)
Increase efficiency: streamline operations and eliminate unnecessary steps or activities (e.g., faster turnaround times, reduced waste and increased productivity)
Reduce costs: identify and eliminate waste (e.g., reduced labor time, minimized materials waste)

WHAT WE OFFER

STRUCTURE YOUR PROCESSES WITH A CONSISTENT ARCHITECTURE

We can support you both in designing a consistent architecture and in deep diving into specific business processes such as R&D, Manufacturing, Sales, Procurement, Supply Chain:

Level 1: End-to-end scope and list of services of the organization Examples: Procurement/ Manufacturing

Level 2: Cross-functional processes involving multiple stakeholders. They have their own inputs, outputs, and specific objectives. Examples: Procurement (P2P)

Level 3: More granular elements that contribute to the overall process, with a specific scope and specific tasks or activities associated. Examples: Purchase Order processing, Invoicing

Level 4 & 5: Specific actions, instructions, or steps to carry out a particular task within an activity. Examples: How to “Create & submit a PO”?

TAKE YOUR PROCESSES TO THE NEXT LEVEL OF MATURITY

Regardless of the industry, company size or current process maturity, we believe that there is always room for moving towards process optimization (e.g. CMMI model):

INITIAL: Ad hoc processes, unpredictable and poorly controlled
MANAGED: Processes are defined, documented and standardized
DESIGNED: Processes are well characterized, understood and communicated across the organization
QUANTITATIVELY MANAGED: Process variabilities are identified and risks proactively managed
OPTIMIZED: Processes are optimized with innovative practices thanks to quantitative understanding

MAKE PROCESS OPTIMIZATION THE CORNERSTONE OF YOUR TRANSFORMATION

We ensure target processes are simple, easy to understand and to apply, tailor-made which means aligned with your exact needs and agile, flexible and adaptable to changing contexts. We address process optimization by focusing on all dimensions of the operating model:

PERFORMANCE

Identify relevant KPIs to monitor your processes’ efficiency and performance
Leverage Data & Analytics to implement process monitoring tools (dashboards, process mining, etc.)

PROCESSES & TOOLS

Define robust process repository, at any process hierarchy
Optimize processes’ added value by involving all stakeholders throughout the assessment and design phase (diagnosis, target process, etc.) and Implementation phase (road map definition, etc.)
Ensure defined processes are supported by efficient tools (business applications, ERPs, planning tools, RPA modules, etc.)

ORGANIZATION & STEERING

Ensure your organization is aligned with your processes by defining:

Target governance
Roles & responsibilities split and decision-making cycles
Steering routines

HUMAN FACTOR

Define a tailor-made change management plan addressing all change dimensions:

Mindset & buy-in
Skills & competencies
Role modelling & leadership

ASSETS

IN-DEPTH KNOWLEDGE OF A COMPANY’S KEY FUNCTIONS & PROCESSES

We build upon our experience of the industrial sector to deliver significant recommendations and successful transformations.

Our team brings an understanding of key company processes in:

Product Development
Operations & Supply Chain
Project & programme management
Sales
Customer care
Support processes (Finance, HR, IT, etc.)

We can leverage our off-the-shelf process library (maturity grids, sets of KPIs, etc.) as a starting point and customize them to your specific needs.

PROCESS TOOLING SOLUTIONS

Our neutrality vs. “classical” IT suppliers, our deep knowledge of both IT landscape and tools , as well as our extended track record in solution selection & RFP/RFI/contract support, specification dossiers drafting & automation initiatives implementation will help ensure your processes are supported by best-in-class tools.