Success story | Fostering collaborative project management between customer & suppliers

FOSTERING COLLABORATIVE PROJECT MANAGEMENT BETWEEN CUSTOMER & SUPPLIERS

CHALLENGES

For efficient coordination of the development of a new suburban train, our client implemented a cooperative project plateau with its industrial suppliers.

Upon recommendation from one of our clients in aeronautics, our client mandated CYLAD to evaluate and foster project collaboration

SOLUTIONS

We started our assignment by running a 360° assessment of the product development and project steering processes, based on CYLAD’s maturity assessment tools.

We then conducted with the client and the suppliers deep dives on selected pain points identified during the assessment:

• Technical (e.g., RAMS, Integrated Logistic Support)
• Non-technical (e.g., performance monitoring, joint problem solving)

Deep dives typically comprised interviews, work groups, benchmarks to reach a consensus regarding possible improvement levers and implementation plans.

We finally supported the implementation of defined actions:

• Organizing and leading an alignment seminar between stakeholders to prepare for implementation
• Supporting coordination and execution of complex improvement actions
• Coaching leadership team & project stakeholders

KEY DELIVERABLES

• 360° assessment on project development performance following CYLAD maturity tools
• In-depth analysis of pain points and improvements combining expertise & joint construction
• Actionable improvement roadmap supported by stakeholder buy-in

CUSTOMER BENEFITS

• OBJECTIVITY – Third party independent assessment of project performance with structured methodology
• FOCUS – Selective approach to concentrate improvement efforts on high stakes topics
• ALIGNMENT – Systematic stakeholders’ on-boarding and co-construction to create & maintain momentum
• PERFORMANCE –  Improved adherence on project milestones, maintenance cost and, technical maturity targets

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