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How to manage its resources in times of uncertainty?



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Laurence Massat

Partner / France


Patrick Sage

Partner / France


Pierre Antoine Chandon



Point of view – March 2021

The COVID-19 crisis has made it more difficult for companies to manage their resources.

This involves in particular a more variable and volatile customer demand and therefore a more delicate workload plan to build. The main difficulties encountered are:

  • A feeling of ‘permanent’ over workload
  • A lack of visibility on the global workload plan in the medium/long term
  • Customer commitments made with little certainty about the ‘ability to do’ within the allotted time
  • Validated decisions/arbitrations with little factual data


Today, more than ever, companies need to reinforce their actions to estimate the workload “as accurately as possible” in order to anticipate the need for resources and associated skills.

We have observed at our clients, that at each level, the process is the same and must lead to the best compromise between the estimated workload and the available capacity to meet it.


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