Efficiency & Performance Management

In general, our clients are committed to mobilizing their resources, organization, talents & skills to achieve set goals. The subject is of course complex and covers several dimensions on which we accompany our customers:

• How to define and articulate coherent objectives between the different stakeholders: Management vs. operational resources, project teams vs. business teams, strategic horizon vs. tactical.
• How to measure performance in a balanced and reliable but simple way (safety, quality, customer satisfaction, employee engagement, deadlines, productivity, costs, …).
• How to make the right decisions, at the right time, at the right level, and for the right need.
• How to measure and prove the effectiveness and impact of improvement actions or projects
• How to initiate improvement actions, encourage problem solving and develop operational excellence.

CYLAD has chosen to consolidate its Efficiency and Performance Management expertise through 3 offers, addressing a wide range of operational challenges clients may encounter:

1 – Visual Performance Management
2 – Performance Monitoring System
3 – Performance Impact Tracking

A structured Performance Management approach enables a company to:

• Communicate on targets and ensure the availability of necessary means to reach these targets at all levels;
• Foster pro-activity and emphasize what is done with sizeable impacts;
• Connect strategic views to short term objectives & actions to lead.